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Questions & Answers about Ordering, Shipping & Returns | Outdoor Buddies
Here you will find answers to frequently asked questions about our store in Åre, orders, deliveries, returns and winter equipment. If you don't find the answer you are looking for, you are always welcome to contact us - we are happy to help you.
Our store is centrally located in Åre, about 200 meters from Åre Square. You can easily find us from the main street and can visit us to shop, pick up an order or get personal help with equipment and product selection.
Our opening hours vary depending on the season. Current opening hours can be found on our Google profile and Facebook page, where we update the information continuously.
Yes. Select Pick up in store as the delivery option at checkout.
Wait until you have received a text message or email stating that your order is packed and ready before you come to pick it up.
Yes, in many cases the order can be picked up in our locker outside the store's regular opening hours.
Once the order is packed and placed in the locker, you will receive a code and instructions via text message or email.
For deliveries within Sweden the following applies:
Free shipping on orders over 999 SEK.
Shipping from SEK 49 on orders below the free shipping threshold.
The exact shipping cost is displayed at checkout and may be affected by the size, weight and contents of the package.
For deliveries to countries within the EU:
Free shipping on orders over 1,999 SEK.
Shipping SEK 149 on orders under SEK 2,000.
Skis, sleds, ski poles and ice skates have a shipping cost of SEK 495. Select Europe - shipping skis and poles at checkout when the order contains any of these products.
For deliveries to Norway and Greenland:
Free shipping on orders over 2,499 SEK.
Shipping 149 SEK on orders under 2,499 SEK.
Shipping for skis, sleds, poles and skates costs SEK 895. Select International shipping - skis and poles at checkout.
Free shipping on orders over 2,999 SEK.
Shipping SEK 249 on orders under SEK 2,999.
Free shipping on orders over 4,999 SEK.
Shipping SEK 395 on orders under SEK 4,999.
Shipping to other countries costs SEK 1,495.
The shipping options available for your delivery address will be displayed at checkout.
Yes, we deliver worldwide.
Please note that orders shipped to countries outside the EU may be subject to local VAT, customs duties, import duties and administrative fees. These costs are not included in the price and are paid by the recipient according to the rules of the country of delivery.
We normally use PostNord, DHL and Schenker. Which shipping company is used depends on the weight, size, contents and delivery address of the package.
PostNord: Usually 1–3 working days.
DHL: Usually 1–3 business days and is often used for heavier or bulky packages.
Schenker: Usually 2–5 business days and is often used for skis, poles, and ice spikes.
In some cases, another customized carrier may be used for particularly long or bulky shipments.
We always strive to pack and ship your order the same day or the day after we receive your order. After that, the shipping company's delivery time is added.
During campaigns, holidays and periods of high load, processing may take slightly longer.
Once your order has been processed and is ready to ship, you will receive an email with a tracking number and delivery information.
We recommend that you track your delivery via the shipping company's website or app. It can sometimes take a few hours for the tracking to become visible after the shipment has been registered.
Yes, when express shipping is available, the option will appear at checkout.
Orders with express shipping are shipped the same day or the next business day, provided all products are in stock. Estimated delivery time within Sweden is 1–2 business days.
Yes, home delivery will appear as an option at checkout when it is available for your address.
Smaller packages can be left in the mailbox or at the door depending on the size of the package, selected delivery option and the carrier's terms.
Yes. Some products can be shipped directly from one of our suppliers.
You will receive information via email if all or part of your order is shipped separately or directly from the supplier.
Packages are normally held by the agent for 7–14 days. The exact holding time is stated in the carrier's notification.
If the package is not picked up and sent back to us, SEK 249 will be charged for return shipping, administration and handling.
A package that is not picked up does not count as you having registered a regular return or exercised your right of withdrawal.
You normally have 30 days to purchase from the day you pick up or receive the order.
For products with a best before date, such as sports energy and freeze-dried food, a 14-day open purchase period applies.
Special conditions or exceptions may apply to assembled skis, opened food, hygiene products and products that have been cut or customized to the customer's wishes.
Register the return using our return form before sending the product back.
Click here to register your return.
Follow the instructions in the form and pack the product properly so that it is not damaged during transport.
For the return to be approved, the product must be unused and in resalable condition. All labels, tags, accessories and any original packaging must be intact.
You may examine the product in the same way as you would in a physical store, but it may not be used outdoors or in a way that impairs its condition or value.
We will process the refund once the return has arrived, been inspected and approved.
The refund will normally be made to the same payment method used for the purchase. It may then take a few banking days for the amount to appear in your account.
The original shipping cost is normally not refundable.
Standard returns within Sweden cost SEK 69. The return cost is normally deducted from the amount refunded.
For the following long, heavy or bulky products, return shipping costs SEK 495:
Skis
Sleds
Rods
Ice spikes
Shackles
Nikwax 25 litre cans
Customers outside of Sweden are responsible for booking and paying for return shipping.
We recommend that the return be sent using a trackable delivery option. The customer is responsible for the shipment until it reaches us.
The fastest way to change size is to place a new order for the size you want and register a return for the product that did not fit.
This reduces the risk that the new size will sell out while the return is on its way back to us.
Yes. Binding installation is included at no extra cost when you purchase both skis and bindings from us.
This applies to both ready-made ski packages and when you combine compatible skis and bindings yourself.
In order for us to be able to fit the bindings, we need the correct information about, among other things, the ski boot model, ski boot size, body weight and skier level.
Skis that have been assembled or customized according to your personal details cannot normally be returned within the framework of open purchase.
Therefore, please check the model, length, binding and specified assembly details carefully before completing your order.
Yes. You can switch to other boots or bindings and only pay the difference, if any.
Contact us before ordering and we will help you check compatibility and put together a package that suits your needs.
Yes, we offer sharpening of touring skates.
Contact us or visit the store in Åre for current information about price, delivery and estimated time.
If you can't find the answer to your question, you are welcome to contact us or visit the store in Åre.
We are out and about ourselves and use much of the equipment we sell and are happy to help you find the right products for your running, skiing, hiking or next outdoor trip.
